![]() 15/mth pack gives you 2,000 minutes to landlines 20/mth pack gives you 2,000 minutes to landlines and mobiles The Top 25 International Call destinations can be found here. “Staff are working from home using laptops and desktops we’ve provided with our contact centre partner, and staff are connecting to our usual systems securely via VPN. We offer 2 International Call Packs, which give you 2,000 minutes worth of calls to 25 selected International locations. “During the period that contact centres were offline, we provided customers with the option to log requests via our website, and we have been progressively resolving the backlog of customer queries. Our services are customized to your individual. ![]() ![]() Our dedicated team of professionals have over 10 years of hands on experience, to provide innovative ideas and suggestions tailored to your projects. “Since then we have progressively brought the remaining call queues online,” Vocus’ spokesperson said. In Business Since 2014 We are a locally owned and operated company that values honesty and integrity in all aspects of our business. According to Indeed, the average salary of customer service representatives in Australia is 57,649 per year. They do this to save costs and make more funds available for product research and development. Many Australian telcos base their customer service call centres offshore. “We know it’s been rocky and while there will be a wait to receive a call back, we’re working through your lodged enquiries right now to resolve them for you.”Ī Vocus spokesperson confirmed to iTnews that the company now had operators in Australia and Manila working from home, and that its contact centres are back to “operating at around 85 percent capacity”.Ĭontact centres for iPrimus and Dodo were fully offline on March 18 and 19 due to shutdowns in Manila, with priority call queues re-established on March 20 to handle hardship, Telecommunications Industry Ombudsman (TIO), and emergency power-related inquiries. The difference between Australian customer service and other types. If you are transferring your number from another provider, your service should be active within 4 hours, but may take up to 24 hours. Make sure your internet service is already activated, you will receive an SMS notification once your service has been activated. If your existing service is post-paid, we require the mobile service number and the account number of the service you wish to transfer to Dodo. Check the Network Status to see if there are any outages or known issues with our network in your area. “We are still running at a reduced rate and have a large backlog of requests to work through. If it is overdue, your service may be restricted.
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